What is Neuro Heroes?

Neuro Heroes offers unique physio-led, condition-specific online exercise classes. These classes are designed for people with neurological conditions who want to exercise and want to do it safely. Our person-centred approach means all the instructors can support individuals to meet exercise guidelines and do exercises that help manage their symptoms. We also offer 1:1 sessions for those who require it. 

What is the best class for me to join?

We run a variety of classes throughout the week at different levels. Those who are new to Neuro Heroes must complete an online assessment and risk assessment. This allows us to see what classes you would be best suited for. If you are in any doubt or want to discuss a particular class, please contact us.

How do I book a class?

All our classes are booked through GymCatch. To book a class:

> Go to the ‘Classes’ page 

> Select ‘Book a class’

> Log in to GymCatch website

> Look under the ‘Schedule’ tab and select the class you wish to join 

> Click ‘Details’ where you can find more out about the class

> Once you are happy with your decision, scroll down and select ‘Book’

More detailed instructions with screenshots can be found here.

How do I buy a membership or a class bundle?

We have written a guide to help you buy a membership or class bundle through Gymcatch. Please view the guide here.

Why do I have to do an assessment?

Everyone who joins Neuro Heroes needs to complete an assessment and risk assessment. Neuro Heroes classes are physiotherapist-led sessions designed to help you thrive. Therefore, it is important that we know about your condition and important safety considerations so that the groups can be tailored to your needs. It also allows us to have contact details in case of an emergency. 

Can I book more than one class at a time?

Yes, you can easily book and pay for more than one session at a time. Find the class and dates that you wish to attend, book each classes and you will be registered. You can see all the classes that you have signed up for in your GymCatch account. To do this:

> Login to your GymCatch account - https://gymcatch.com/app/provider/4976/events

> Go to your account dashboard (click on your name or profile image)

> Under ‘Purchases’ you can see all your booked classes 

How much does a class cost?

We offer a variety of different payment options for our classes. The class bundles and memberships offer great savings if you are coming to class regularly. 

> Pay as you go option works out at £15/class

> 5 class bundle is £65

> 10 class bundle is £130

> Hero 4 membership is £48 every 4 weeks

> Hero 8 membership is £80 every 4 weeks

> Unlimited hero membership is £140 every 4 weeks

To find out more, please see our pricing structure. 

How can I see what I have purchased or how many bundle sessions I have remaining?

All this information is stored in your GymCatch account. To access these details:

 > Login to your GymCatch account - https://gymcatch.com/app/provider/4976/events

> Go to your account dashboard (click on your name or profile image)

> Under ‘Purchases’ you can see all your purchases including how many sessions you have left in your class bundles (if purchased) and when your membership expires (if purchased)

> Under ‘Bookings’ you can see all the classes you are registered for

As a Hero 4 member can I attend more than one class a week?

Yes, you can attend whatever sessions you like as long as you use all 4 classes within 4 weeks.

As a Hero 8 member can I attend more than two classes a week?

Yes, you can attend whatever sessions you like as long as you use all 8 classes within 4 weeks.

How are you able to check I am doing the right exercises online?

As our classes are live, not pre-recorded, it allows us to give individualised feedback to ensure you get the most out of exercising. We also intentionally keep our classes small so we can focus on each individual. 

Can I book a private session?

We do take on individual clients. If you would like to book a private session(s), please contact us.

We run a local support group and would like to set up a regular exercise class with you. Is this possible?

Yes. We work with a lot of local support groups offering bespoke weekly and fortnightly exercise classes for their members. Please get in touch to discuss your group requirements and how we can work with you. 

If I haven’t used all the sessions available within my class bundle before the deadline, can I roll them over in to my next package?

Unfortunately, we do not allow sessions to be rolled over to the following month or package. It is your responsibility to ensure that you use all the sessions available within the time. We run a variety of classes each week so if you would like to try a new class or are unsure about what classes would be suitable for you, please contact us. 

If I have remaining classes within my Hero 4 or Hero 8 membership, can I roll them over to the following month?

Unfortunately, we do not allow sessions to be rolled over to the following month or package. It is your responsibility to ensure that you use all the sessions available within the time. We run a variety of classes each week so if you would like to try a new class or are unsure about what classes would be suitable for you, please contact us. 

How do I register with Gymcatch?

We have written a guide to help you register with Gymcatch. Please view the guide here.

How do I login to Gymcatch?

We have written a guide to help you login to Gymcatch. Please view the guide here.

How can I cancel a class?

We understand that sometimes you may need to cancel a class. To do this:

> Login to your GymCatch account - https://gymcatch.com/app/provider/4976/events 

> Go to your account dashboard (click on your name or profile image)

> Under ‘Purchases’ you can see your bookings

> Click ‘Details’ of the class you wish to cancel

> Scroll down the page and select ‘Manage bookings’

> Select ‘Cancel booking’ and your booking will be cancelled. 

> You should receive an email notifying you of the cancellation. 

Please note that our refund policy is to credit your account with an additional class. You must cancelled at least 4hrs prior to the start of the class.

What is the Neuro Heroes Community Exercise Fund?

The Neuro Heroes Community Exercise Fund is a way for us to support those people with Parkinson’s who might otherwise not be able to join our classes. We remove the financial barrier by offering a block of six classes for the reduced price of £15 to those who meet the eligibility criteria.

Can I access the Community Exercise Fund?

The Community Exercise Fund is open to anyone with a Parkinson's diagnosis, and is either:

In receipt of Universal Credit or Pension Credit

Or

Has been referred to the Neuro Heroes Community Exercise Fund by a health care professional who has discussed the individual case with the Neuro Heroes team.

We hope to be able to extend our offering to those with other neurological conditions in the future.

How can I get my health care professional to refer me to the Community Exercise Fund?

Please ask your professional to send us an email at hello@neuroheroes.co.uk to discuss your individual case.

How can I apply for the Neuro Heroes Community Exercise Fund?

If you would like to join our Neuro Heroes Parkinson’s classes, please complete our application form. This allows us to assess what classes would be suitable for you, ensures you meet the eligibility criteria and shows your commitment to the programme.

If I join the Neuro Heroes Community Exercise Fund programme, what happens when I have finished my six classes?

After six subsidised sessions Neuro Heroes will signpost you to services that will support your ongoing exercise and sustained self-management of your neurological condition.

Can I apply more than once for the Neuro Heroes Community Exercise Fund?

If you have already completed your six subsidised sessions and would like to apply again, please contact us at hello@neuroheroes.co.uk

How much does the Neuro Heroes Community Exercise Fund programme cost?

Those people who meet our eligibility criteria will have access to six classes for £15. This is a £75 discount from the usual cost. All classes are paid for and booked online through our booking provider GymCatch.

I have been approved to join the Neuro Heroes Community Exercise Fund programme but don’t know how to access GymCatch or what package to select.

Once your application has been approved, you will receive an email with instructions on your next steps and a voucher code. If you still need help, please email hello@neuroheroes.co.uk

The link to GymCatch is - https://gymcatch.com/app/provider/4976/events/2529727

Package - You need to select the Parkinsons 6 Class Bundle and add in your unique voucher code to get the discount.

I have lost my Neuro Heroes Community Exercise Fund unique voucher code, what shall I do?

Don’t worry, please contact the office and we will sort it out. Email us at hello@neuroheroes.co.uk

Is there a way for me to support the Neuro Heroes Community Exercise Fund?

We are always looking for new fundraising ideas and different ways to engage with the Parkinson's community. If you have a creative proposal and would like to support the fund, please email us at hello@neuroheroes.co.uk.

As with many community projects, our subsidised classes simply couldn’t happen without the financial backing of our amazing supporters!